TERMS & CONDITIONS
Terms & Conditions
Last updated: 19 October 2026
These terms apply to all repair, service and installation work by Cooltech Services and Appliances (Pty) Ltd ("Cooltech"), East London. By booking, accepting a quote or letting us work on your appliance, you agree to them. Your written quote or invoice forms part of this agreement.
1. Call-outs and quotes
- We give a free on-site quote. If you decline the quote, or the appliance can't be repaired, a call-out and diagnosis fee is payable: from R350 (up to R450 for outlying areas), confirmed before we come out.
- Quotes are valid for 14 days. Parts prices may change after that.
- Some faults only show once an appliance is opened. If the cost changes, we contact you for approval before continuing.
2. Payment
- Payment is due on completion, by EFT (invoice number as reference) or card/cash where offered.
- Where special parts must be ordered, a deposit of 50% of the parts cost is required first. This is non-refundable once the part is ordered.
- Appliances are released only once the account is paid in full.
3. Warranty
- Repairs carry a 3-month warranty on the parts we fitted and the labour for that repair, in line with the Consumer Protection Act.
- The warranty does not cover other faults, misuse, power surges, load-shedding damage, gas leaks elsewhere in the system, or repairs done by anyone else after us.
- Report warranty issues to us first; we will inspect and repair or replace at no charge where covered.
4. Your appliance
- Please give us safe access, a power point and a clear working area.
- Older appliances can have hidden wear. We are not responsible for pre-existing faults or parts that fail because of age, rust or previous repairs.
- Food spoilage and consequential loss are not covered, except where caused by our negligence.
5. Workshop repairs and collections
- Collection and delivery are quoted separately.
- We will notify you when your appliance is ready. Appliances not collected within 30 days may be charged a storage fee. Items not collected within 90 days of written notice may be sold or disposed of to cover costs.
6. Cancellations
- Please give 24 hours' notice to cancel or move a booking. Missed appointments may be charged the call-out fee.
7. Liability
- Our total liability is limited to the value of the invoice for the work concerned, except where the law says otherwise.
8. General
- These terms are governed by South African law. Nothing here limits your rights under the Consumer Protection Act.
- Contact: [email protected] · 074 747 2279